Refund and Exchange

Returns & Exchanges Policy

Thank you for shopping at AJA. We truly appreciate your support and are committed to making sure you’re satisfied with your purchase. If something isn’t quite right, we’re here to help.

How to Request a Return or Exchange

You have 14 calendar days from the date of delivery to request a return or exchange.

To submit your request, simply send us a direct message on our Instagram page:
📩 @aja.eg

Eligibility Criteria

To be eligible for a return or exchange:

  • Items must be unused, unwashed, and in their original condition.

  • All original packaging, tags, and labels must be intact.

  • The request must be made within 14 days of delivery.

 

Processing & Refunds

  • Once your request is approved, the delivery representative will come to collect the item.

  • After we receive and inspect the item, your refund will be issued via InstaPay within 1–2 business days.

  • For exchanges, your new item will be shipped out after the return is received and approved.

Important Notes

  • Shipping fees and payment processing fees are non-refundable and will be deducted from your refund.

  • A 75 EGP handling fee applies to all refunds.

If you have any questions, please don’t hesitate to contact us via Instagram.
Thank you for choosing AJA 💛